Dates and Times TBA:
Crisis intervention is no longer a specialized skill — it’s a core competency for every police officer.
This one-day program gives officers the tools, confidence, and communication strategies needed to effectively manage encounters with individuals experiencing emotional, psychological, or situational crises. This course zeroes in on the types of calls officers face every day: suicidal subjects, people in emotional distress, substance-related crises, trauma-driven behavior, family volatility, and individuals experiencing cognitive or mental-health challenges.
Through practical frameworks, real-world examples, and scenario-based discussions, participants learn how to slow situations down, reduce volatility, build rapport, recognize underlying drivers of crisis behavior, and guide individuals toward safer outcomes. Officers leave with actionable skills to stabilize scenes, protect themselves and others, and connect people with the services and support they need.
By the end of this training, officers will understand how to:
- Recognize common types of crisis behavior and contributing factors
- Use proven communication and de-escalation strategies appropriate for emotionally charged encounters
- Apply officer-safety principles while reducing confrontation and escalation
- Identify when and how to connect individuals with mental-health, social-service, and community resources
- Document crisis-related encounters effectively and in line with best practice expectations
This course reinforces modern policing expectations, enhances community trust, and equips every officer — regardless of rank or assignment — with the tools to handle crisis calls safely, compassionately, and professionally.
